Getting started with the MoriCares app
Everything you need to collect rewards, redeem vouchers, and grow your loyalty stamps — one step at a time.
Logging in with OTP
Signing in takes seconds. Choose the customer side on the welcome page, then verify with a one-time code sent to your phone.
- 1On the welcome page, tap Continue as Customer.
- 2Enter your registered phone number and tap Sign In with OTP. (You can also switch to Sign in with password.)
- 3Type the 6-digit verification code sent by SMS, then tap Next.
Make sure the number matches the one used at sign-up. The code expires after a short time — request a new one if it lapses.
The home screen
Your home screen brings your rewards together in one place. Here is what you will see from top to bottom.
- 1QR code icon in the top-right corner — used by retailers to scan you (see step 5).
- 2Promotional banner with the latest campaigns and news.
- 3Your vouchers, followed by the loyalty program and social links further down.
The numbers match the markers on the screen to the right.
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Your vouchers
All your vouchers live in one section, sorted across three tabs so you always know what you can still use.
Redeeming a voucher
Redeeming happens at the store. Tapping a voucher opens a QR code the retailer scans to hand over your trial pack.
- 1Tap a voucher in the Available tab.
- 2A pop-up shows the voucher QR code and its Terms & Conditions.
- 3Show it to the retailer — they scan the QR to redeem your trial pack.
Redeem only at the Redemption Outlet shown in the voucher details, in front of the retailer. Once scanned, the voucher moves to the Redeemed tab.
Your QR code (top-right)
This is your personal QR code, separate from a voucher. Retailers scan it to upload your receipts so you earn loyalty stamps.
- 1Tap the QR icon at the top-right of the home screen.
- 2Show your QR to the retailer at checkout.
- 3They scan it and upload your receipt — after management reviews the submission (a few days), the stamps appear in your loyalty program.
Loyalty program & stamps
Below your vouchers you will find the loyalty program. Every uploaded receipt earns a stamp, and progress is tracked per store — tap More to see the full list.
- Collect 20 stamps at the same outlet to redeem 1 free box of Chil-kid 700g.
- Stamps cannot be combined across outlets — each store has its own card.
- Tap Terms & Conditions on any card for the full campaign rules.
Social media links
The bottom of the home screen has extra content and shortcuts: the Digital Storybook, the Mori2u online store, Parenting Tips, and links to the Website, Facebook, Instagram and TikTok pages. Tap any tile to open it.
The "View More" menu
Tap View More near the top of the screen to reach your account tools.
FAQ & troubleshooting
I did not receive my OTP code.
Check that the phone number is entered correctly and matches your registered number. Wait for the countdown to finish, then request a new code. If it still does not arrive, check your signal and try again.
My stamps did not appear after a purchase.
Stamps do not appear immediately. After the retailer scans your QR code and uploads your receipt, the submission is reviewed by management, which takes a few days. Your stamps will show in the loyalty program once the review is approved.
Can I combine stamps from different stores?
No. Each outlet has its own stamp card — purchases at a different outlet start a new collection there. Complete all 20 stamps at the same participating outlet to redeem the reward.
I collected all 20 stamps — where is my free box?
Allow 3–5 working days for processing. The free product is issued as a voucher in the app within 14 days and is valid for 30 days from issuance. You must redeem it at the selected store — the store name is shown in your voucher details — before it expires.
My voucher shows as expired.
Expired vouchers can no longer be redeemed. Check the Available tab regularly and redeem vouchers within their validity period.
Can I change my phone number or name?
Your name can be changed under View More → Edit Profile. Your phone number and e-mail are fixed to your account — contact support if they need to be updated.
Running MoriCares campaigns in your store
Scan customers, apply trial-pack campaigns, and track your incentives — a complete walkthrough of the retailer portal.
Logging in
Retailers sign in with a username and password rather than an OTP.
- 1On the welcome page, tap Continue as Retailer.
- 2Enter your username — your debtor code + shop name (e.g. 3111/Y03 You Pharmacy - Subang Jaya).
- 3Enter your password, then tap Sign In. Use Forgot Password? if you are locked out.
Default login credentials
Change the default password on first login to keep your store account secure (see step 9).
Home & Quick Actions
The home screen surfaces Quick Actions — your shortcuts to everything you do day to day.
The numbers match the markers on the screen to the right.
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Scan customer QR for stamps
Use the Qr Code Scanner Quick Action to scan a customer's personal QR code and submit their receipt so they earn loyalty stamps.
- 1Tap Open on the Qr Code Scanner and allow camera access when prompted.
- 2Point the camera at the customer's My QR Code (shown from the top-right of their home screen).
- 3The Submit Stamp form opens with the customer's info — enter the No. of Stamp.
- 4Upload the receipt (open camera or choose a file), then tap Submit — the submission goes to management for review, and the stamps are credited to the customer within a few days once approved.
The receipt photo must be sharp and readable, showing the store name, product name and purchase amount. Each file must not exceed 5 MB.
Apply Chil-kid 700g Trial Pack
Use this button to sign a customer up for the Chil-kid 700g trial pack. It shows a QR link the customer scans with their own phone.
- 1Tap Apply Chil-kid 700g Trial Pack on the home screen.
- 2A pop-up shows the Trial Pack Link QR code — let the customer scan it with their phone.
- 3The customer is redirected to the campaign form to complete and submit on their own device.
Chil-kid 700g and Morimama 110g are two separate campaign forms — use the correct one for each product.
Apply Morimama 110g Trial Pack
The second campaign, for the Mori-Mama 110g trial pack. It works the same way as Chil-kid — a QR link the customer scans.
- 1Tap Apply Mori-Mama 110G Trial Pack on the home screen.
- 2Let the customer scan the Mori-Mama Trial Pack Link QR with their phone.
- 3They are redirected to the campaign form to complete and submit.
Chil-kid 700g Redemption Record
Track the incentives you earn from this campaign. When a customer purchases products, you receive an incentive recorded here.
- Search by ID to find a specific redemption record.
- View Total Recruited — how many customers you signed up.
- View Total New Customer Incentive earned.
Morimama 110g Redemption Record
The same incentive tracking as Chil-kid, but for the Morimama 110g trial voucher campaign.
- Search by ID for a specific record.
- See Total Recruited and Total New Customer Incentive.
Loyalty Program Stamp Record
A record of all the loyalty stamps you have issued through receipt submissions, with the same month filter and ID search as the campaign records.
- Pick a month and search by ID to look up a stamp collection entry.
- Review Total Completions and Total Customers for your store.
Changing your password
Replace the default password with your own to keep your store account secure.
- 1Open the Change Password option.
- 2Enter your current password, then your new password twice to confirm.
- 3Tap Update — use the new password on your next login.
You can also tap Edit Profile at the top of the home screen to review your store name and contact details.
FAQ & troubleshooting
I forgot my password / my login does not work.
Tap Forgot Password? on the login screen. Check that the username is your full debtor code + shop name exactly as registered. If you still cannot get in, contact your admin.
The QR scanner shows a blank or grey screen.
The camera permission was likely denied. Tap Allow when the browser asks for camera access, or enable the camera for this site in your browser settings, then reopen the scanner.
The customer's QR code will not scan.
Ask the customer to turn up their screen brightness and hold the phone steady inside the scan frame. Make sure they are showing My QR Code (top-right of their home screen), not a voucher QR.
The receipt photo will not upload.
Each file must be under 5 MB. Retake the photo or choose a smaller file, and check your connection before tapping Submit.
My redemption record shows zero.
Check the month filter at the top of the record screen — it defaults to the current month. Records also only appear after the customer has redeemed and made a purchase, which is processed by the telemarketer.
I submitted the wrong number of stamps.
Submissions cannot be edited from the app. Contact your admin with the customer's ID and the receipt so the record can be corrected.